|by Shawn Brown on July 13th, 2009|
I picked up my Palm Pre a little late, about 3 weeks ago and already I am seeing a problem here and there. For one the screen twists a bit and often feels like it is snagging on something when I try to open it. One Thing I never expected though is stuck or dead pixels.
With a resolution of 320×480 pixels you normally would not notice a stuck pixel at all. Today however my phone sporadically turned off twice after having no prior issues like this and as I turned it on the contrast of the black screen revealed roughly 6 or 7 stuck pixels. I did a few checks to see if there were any dead pixels and was very relieved to find that there were none. I am not one to cry over a stuck pixel but this many is a little too much to handle after only 3 weeks.
My next question is will Sprint replace my 3 week old Pre or will they find that this is such a minuscule problem that it does not need to be repaired? Before I go into my local retailer I would like some input from our readers. Have you experienced dead or stuck pixels? If so has Sprint helped you out with your concern?
Update: My Pre just randomly froze up with only the button illuminated accompanied by a short vibration ever 10 to 15 seconds or so. Not sure what is causing all of these issues as I have not tampered with the software in any way.
Update: I went into my local Sprint retailer and was greted with less than a warm hello. After just quickly asking if the store manager had heard anything about a screen problem with the Pre he quickly shut me up multiple times no matter how I phrased the question. He kept saying he knows nothing about any problems and that he never gets feedback on the devices. Take it to a repair locations he said and handed me a poorly photo-copied map. I then took it to a repair location and spoke to a technician. He told me that he could not see the stuck pixels and that it was not enough of a problem to warrant a repair. Looks like Sprint’s customer service is showing their true colors again.